Our top-tier enablement program for Customer Success. Build exceptional onboarding experiences, strategic account management strategies, and a robust referral system. All on a solid CS-strategy.
Customer Success often gets confused with product delivery and training. The challenge lies in extending beyond just delivery to create real value that customers can measure.
As businesses scale, so should their customers. However, many struggle with exploring expansion opportunities within existing customers strategically, leaving potential growth untapped.
Focus is on customer acquisition ignores the potential of turning current customers into brand advocates. A strategic advocacy framework is necessary for this transformation.
A value framework is key to ensuring focus and communication of value. In onboarding, you set the basis for adoption.
Value Framework established inside your company
Impact and success of customers measurable
Onboarding playbook operational
Customer relationship set up at the right level
Ensuring an operational support team is essential for happy customers. We build a learning support organisation.
Support processes are operational
Knowledge base and FAQ are set up
Support case categorisation established
Support performance reportings set up
Setting a strategy with relevant targets and putting customers on a successful journey is the basis for your success.
Customer Success strategy is set up
Targets and KPIs are set and implemented
All touchpoints of your customer journey are in a playbook
Fostering adoption and managing customers effectively is essential for happy customers, that become your fans
Customer impact is measured and communicated back
Advocacy framework is operational
Trigger play is established in CS
Customer Advisory Board is set up
Our online knowledge platform follows the roadmap and provides the needed knowledge at hand. Your teams develop valuable skills that would take years to gain themselves and a common language within the company is created.
video learning platform incl. real-world case studies
hands-on explanations on implementations
up-skill your entire organization simultaneously
Every client has a lead coach to leverage the knowledge and expertise of a true startup veteran. They guide and support you throughout the program, minimizing trial and error, and ensure fast progress by actively running project management on your team.
your personal lead coach being a startup veteran
active project management & progress assurance
topic specific deep-dive sessions & bi-weekly calls
Step-by-step the needed foundations are directly built up in your business, creating immediate impact and setting the needed foundation to scale. All resources are pre-created and ready to go to fast-track the process.
time-saving templates and frameworks
delivery agenda with measurable outcomes
immediate impact on your business KPIs
You get a powerhouse to help you move as quickly as possible and a sparring partner who's at your side for any challenge. Our topic experts support you in anything that prevents you from moving forward.
domain experts in any subject
substantial face-to-face guidance
support through slack & calls
Through our network of industry-leading experts, we provide you access to trusted partners for any kind of operational support.
access to vetted partner pool
pre-defined packages for quick up-scaling
assistance in finding the right support
Linus always worked in IT/Tech and always in customer-facing roles and moved to SaaS in 2016. He guided large B2B customers through the individual challenges of their digital transformation and process innovation journey. He built high touch enterprise Customer Success teams in EMEA, growing them from 10-70M ARR. He also built CS teams at Scale ups, from 7 to 20 FTEs and doubling net expansion.
Having worked in the US, Europe and the Middle East - Linus network spans around the globe. He gained experience in various roles, negotiating Million Euro SaaS contracts in Germany and collaborating with customers in regulated industries in Europe, Switzerland and the Middle East. Linus holds an Executive MBA from IESE Business School.
"I can highly recommend the team at Peakora when it comes to increasing growth. The collaboration was very motivating, inspiring and hands-on. Besides new knowledge, we have developed frameworks that allow us to conduct experiments at scale and already increased our website conversion by 60% and more than doubled our MQL conversion."
"Peakora's program was the first time our entire team got involved. It's changed the way we work as a company and in my opinion, was the most eye-opening program we've ever participated in."
"Working with Peakora was a game-changer for our startup. Their tailored growth strategies and hands-on guidance allowed us to optimize our message-market fit, leading to a tremendous boost in our marketing results. The Peakora team's expertise, professionalism, and commitment to our success made them an invaluable partner on our journey to success."
Want to access your readiness to scale and compare with other startups? Take the Scaling readiness check.
This program is a perfect fit for organizations that
- Plan to scale up their client acquisition and onboarding
- Struggle already with the current client processes
- Face retention problems
- Want to grow revenue substantially throughout the existing client base
The enablement program usually takes 3-4 months until completion including the training and internal adoption.
As a rule of thumb, each member should reserve an afternoon per week for these topics. However, as we are working on core business topics that directly impact your growth, this work often becomes the main task your team is working on.
Prices vary depending on the package. In general, the prices for "Startup Enablement" are better than with agencies or consultants because as a customer you work with us together and get more benefit from it. For more information arrange a call with us.
